Indore Metro Helpline Number 2026: Complaint and Passenger Assistance
Are you looking for the Indore Metro helpline number to report a complaint, ask about tickets, QR code booking, smart cards or passenger facilities? Indore Metro is operated by Madhya Pradesh Metro Rail Corporation Limited (MPMRCL). Passengers can contact the corporation through its published general enquiry phone number and email address.
This guide provides available MPMRCL contact details, complaint channels, vigilance contact information, emergency numbers and the steps to report a passenger-related issue.
Indore Metro Contact Number 2026
MPMRCL General Enquiry: 0755-2475605
General Email: mpmetro@mpmrcl.in
Vigilance Complaint Contact: 0755-2849705
Vigilance Email: cvo@mpmrcl.mp.gov.in
Official Website: https://www.mpmetrorail.com/
1. What Is the Indore Metro Helpline Number?
The published general enquiry contact number for Madhya Pradesh Metro Rail Corporation Limited is 0755-2475605. Passengers can use the general enquiry channel to seek information about metro services and contact the corporation regarding their queries.
| Contact Information | Details |
|---|---|
| General Enquiry Number | 0755-2475605 |
| General Email | mpmetro@mpmrcl.in |
| Vigilance Officer Contact | 0755-2849705 |
| Vigilance Email | cvo@mpmrcl.mp.gov.in |
| Official Website | mpmetrorail.com |
Note: The general enquiry number is a published MPMRCL contact number. It should not be described as a confirmed 24-hour dedicated Indore Metro helpline. Contact availability and response time should be confirmed with the corporation.
2. How to Register an Indore Metro Complaint?
If you face a problem during your metro journey, you can contact MPMRCL through its published general enquiry email or phone number. For issues involving vigilance or misconduct, the published Chief Vigilance Officer contact may be used.
- Collect the details of the issue, including the date and approximate time.
- Write the station name, train direction and journey details, wherever relevant.
- Keep your ticket number or transaction reference if the issue relates to ticketing.
- Describe the problem clearly and attach relevant supporting evidence where available.
- Contact MPMRCL using the general enquiry number or email address.
- Keep a copy of your complaint and any reply or reference number received.
3. Indore Metro Complaint Email ID
Passengers can send general queries to the published MPMRCL email address:
General Enquiry Email
mpmetro@mpmrcl.in
While sending an email, include your name, contact details, station, date, issue description and ticket or transaction reference if applicable. Avoid including passwords, card PINs or other confidential payment credentials.
4. Indore Metro Vigilance Complaint Number
For matters that fall under vigilance, the published contact list identifies the Chief Vigilance Officer of MPMRCL. This is a vigilance channel and should not be treated as a general customer-care number for routine ticket or timetable questions.
Designation: Chief Vigilance Officer
Contact Number: 0755-2849705
Email: cvo@mpmrcl.mp.gov.in
For routine passenger issues, use the general enquiry channel first. For vigilance-related matters, provide factual details and relevant evidence. Do not send unrelated personal or financial information.
5. Which Indore Metro Issues Can Passengers Report?
Passengers can contact the corporation to seek guidance or report issues related to metro travel. Depending on the matter, the following subjects may be raised through the appropriate contact channel:
| Issue | Information to Provide |
|---|---|
| QR ticket problem | Booking reference, date and error details |
| Smart card issue | Card transaction reference and problem description |
| Fare deduction problem | Transaction date, amount and payment reference |
| Train delay or service issue | Station, direction and approximate time |
| Station facility problem | Station name and facility affected |
| Lost property | Item description, train or station and travel time |
| Staff conduct or vigilance issue | Date, location, factual description and supporting details |
| Cleanliness or maintenance | Station or coach location and problem details |
The list describes examples of issues that passengers may raise. It does not guarantee that every issue has a separate helpline or a specific resolution deadline.
6. How to Complain About a QR Ticket or Smart Card?
If your QR ticket does not work, a payment is deducted incorrectly or your smart card has a transaction issue, keep the booking or payment details ready before contacting MPMRCL.
- Note the ticket or transaction reference.
- Record the date, time and station where the issue occurred.
- Keep the payment confirmation or transaction receipt.
- Explain whether the ticket was not generated, not scanned or rejected at the gate.
- Contact the corporation through the published general enquiry channel.
Never share your UPI PIN, ATM PIN, card CVV, password or OTP with anyone claiming to resolve a metro payment complaint.
7. Indore Metro Emergency Contact Numbers
For immediate threats to life, medical emergencies, fire or police assistance, use the relevant emergency service number. These are general public emergency contacts and are not dedicated MPMRCL customer-care numbers.
| Emergency Service | Contact Number |
|---|---|
| All-in-one Emergency Response | 112 |
| Police | 100 |
| Ambulance | 108 |
| Fire Service | 101 |
| Women Helpline - Indore | 1091 |
| Child Helpline | 1098 |
For a medical or security emergency inside a metro station or train, immediately inform station staff or security personnel as well as contacting the appropriate emergency service.
8. Indore Metro Office Address
The published MPMRCL contact listing provides an Indore Metro Rail Office address in the Vijay Nagar area:
Indore Metro Rail Office
1st Floor, Zone-14, Apollo Premium Towers, Vijay Nagar Square, NRK Business Park, AB Road, Scheme 54 PU4, Indore, Madhya Pradesh - 452010, India.
Before visiting, confirm the current office location and visitor access with MPMRCL. A published office address does not automatically mean that walk-in passenger complaints are accepted there.
9. How to Write an Indore Metro Complaint Email?
A clear complaint email should include the following information:
- Subject of the complaint
- Name and contact details
- Date and approximate time of the incident
- Station name and direction of travel
- Ticket or transaction reference, if relevant
- Clear explanation of the issue
- Supporting documents or photographs, where appropriate
- Action or clarification requested
Keep the message factual and polite. Save the sent email and any response for future reference.
10. Official Websites and Contact Sources
- MPMRCL Official Website - official metro information and announcements.
- District Indore Official Helpline - public emergency contact numbers.
- Published MPMRCL Contact Listing - general enquiry and vigilance contact details.
The phone numbers and email addresses in this article are reproduced from publicly available contact listings. Confirm their current validity with MPMRCL before relying on them. This article does not claim that MPMRCL provides a 24-hour passenger helpline.
Frequently Asked Questions (FAQs)
1. What is the Indore Metro helpline number?
The published MPMRCL general enquiry number is 0755-2475605.
2. What is the Indore Metro complaint email ID?
The published general enquiry email is mpmetro@mpmrcl.in.
3. What is the Indore Metro vigilance complaint number?
The published Chief Vigilance Officer contact number is 0755-2849705.
4. Can I complain about a QR ticket problem?
Yes. Keep your booking reference, payment details, date and station information ready and contact MPMRCL through its general enquiry channel.
5. What is the emergency number for Indore?
Dial 112 for emergency response. Other listed numbers include 100 for police, 108 for ambulance and 101 for fire services.
6. Is the Indore Metro helpline available 24 hours?
A dedicated 24-hour passenger helpline has not been confirmed in the published contact details. Check with MPMRCL for current working hours.
7. Where is the Indore Metro office?
A published contact listing gives an office address at Apollo Premium Towers, Vijay Nagar Square, Scheme 54 PU4, Indore. Confirm visitor access before travelling.
8. How can I report a lost item?
Contact metro staff or MPMRCL through the published general enquiry channel and provide the item description, station, train direction and approximate travel time.
Conclusion
Passengers seeking Indore Metro assistance can use the published MPMRCL general enquiry number 0755-2475605 and email mpmetro@mpmrcl.in. For vigilance-related complaints, the published Chief Vigilance Officer contact is 0755-2849705. For immediate emergencies, use the relevant public emergency number such as 112, 108 or 100. Always verify contact details through official channels before relying on them.
